Terms & Conditions
Definitions and law
The contract is the document or documents that set out these conditions and all other details about your agreement with us.
â€œWeâ€ and â€œUsâ€ â€œOwnerâ€ and â€œOurâ€ mean the seller/supplier of the goods
â€œYouâ€ or â€œYourâ€ or â€œHirerâ€ means the hirer of the goods
The â€œGoodsâ€ mean all goods to be hired by us to you
The â€œRecipientâ€ means the person, firm, company, corporation or public authority to which the goods are delivered, when it is not you. These conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.
All prices listed are for a hire period of 1-4 days from the time of delivery to the collection of the goods, should you require the items for a longer period please contact us for a quotation.
Our crockery is what we call mismatched; we can-not guarantee patterns and designs on any orders placed.
All items are of a satisfactory condition and fit for the purpose of their use, we accept no liability for any injuries or damages caused by our goods.
We require a holding deposit to secure any bookings; the deposit is Â£50 and is to be paid upon return of the signed terms and conditions. For all orders under Â£50 we require full payment at the time of order.
We may also require a refundable breakages deposit which isÂ 50% of the total hire price; the charges are as follows for any breakages (this includes chips and cracks) or missing items.
Delivery & collection
Free delivery is available within a 20 mile radius of Camborne, Cornwall; areas outside of this radius will be charged per mile each way.
We welcome the collection of any items from our premises; this can be arranged between both parties at a time to suit.
We ask that all items are packed away as they were found; this includes using the crates/containers provided and any packaging used to protect the items.
You can cancel your order anytime up to 6 weeks before your event with no financial penalty. Any orders cancelled after the 6 week period will be charged a cancellation fee, this will be 75% of the total order value.
Any orders cancelled within four weeks of the event date will be charged at the full order value.
Should you wish to cancel your order with us then it must be done so in writing and we must acknowledge receipt of this. Please note that the booking deposits are non-refundable.
If for any unforeseen reason we are forced to cancel your order then you will be notified by email and all deposits, payments made will be refunded in full.
Last minute bookings
We are able to cater for last minute bookings; we class last minute bookings as any orders placed with less than four weeks before the event date.Â Last minute orders are subject to availability and we require payment in full before confirming the order.
Please note we cannot accept responsibility for any items that are received late due to non-delivery, late collection, non-collection, breakdown or unsuitability.
We reserve the right to change our product prices without notice. Once the holding deposit has paid the total order value will be honoured and will not be subject to change. Quotes given by email or telephone may be subject to change on price or availability until the holding deposit is paid.
The hire period is 24 hours ordinarily, unless otherwise stated.
Please note that if our item is not ready for collection on the agreed date then you will be subject to a charge for each failed collection. There will also be a daily charge for each individual item whilst the item remains uncollected. These charges will be invoiced and sent directly to you, we would then require payment no later than 30 days from the invoice date.
Changes to your booking
We appreciate that you may need to change your booking/order due to a number of reasons, should this happen we require you to notify us within a reasonable time period, all alterations will be subject to availability.
Due to the delicate nature of our items we prefer to wash them ourselves, unlike many other companies we do not charge a premium for doing so. We do ask that any food waste is removed before packing them away.
Vintage By You accepts no liability for any injuries or damage to any persons or property arising from any items under hire. This contract is governed under the laws of England and Wales.
It is your responsibility to ensure that the hired items are covered by that of your own insurance or the venues insurance with regards to public liability risks. Vintage By You will not be liable for any claims made by any persons for injuries or damages caused by or in conjunction with the hired items, including our fitting service.
Any failure by us to enforce any or all of our terms and conditions shall not or be interpreted as a waiver of any of our rights.